1. App-store purchases
Subscriptions and in-app purchases made through Apple or another app store are billed and refunded by that store under its own policies. VSAI cannot directly reverse a transaction controlled by an app store.
2. Subscription cancellation
You can manage or cancel an app-store subscription through your platform account settings. Cancellation normally stops future renewal and does not automatically refund the current billing period.
3. Technical problems
If a purchased feature does not activate or operate as described, contact us so we can investigate. Include the product name, platform, transaction reference, device type, and a short description of the issue. Do not send full card numbers or banking credentials.
4. Direct payments
If VSAI accepts a payment directly outside an app store, any refund conditions shown at checkout or in the purchase confirmation will apply. Approved refunds are returned to the original payment method where possible.
5. How to request help
Email contact@vsai.space with your name, product, purchase date, transaction reference, and a short explanation.
6. Consumer rights
Nothing in this policy limits non-waivable consumer rights under applicable law. Banks, app stores, and payment providers may require additional time to process an approved refund.